Job Description

Southern Tide Keyholder

At Southern Tide, our mission is to share our love for the coastal lifestyle through premium products, experiences, and service.

We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts!

The Southern Tide Keyholder has responsibility for assisting with the daily operation of the Southern Tide retail store. This includes sales, serving the customer, and safeguarding the assets of the store. The following specific responsibilities supplement the overall duties:

Crew Position:

Our Keyholders Must:

• Understand the overall concept of Southern Tide, including the lifestyle, the customer, the merchandise, etc.
• Present and sell merchandise consistent with the brand:
  • Greet each customer and provide the sales assistance appropriate to sell merchandise to the customer.
  • Know the merchandise on the floor and suggest merchandise to customers as appropriate.
  • Provide suggestions to management for merchandising which may improve sales.
  • Build a personal client book.
• Use the POS software system effectively:
  • Learn the point-of-sale software system and be able to troubleshoot in the absence of the Store Manager and Assistant Store Manager.
  • Use the system to perform the following tasks: routine register transactions, routine inventory receiving and transfers, and opening and closing of the registers and store.
• Learn, reference, and share current product knowledge with customers; providing prompt recommendations and professional service to enhance their shopping experience (e.g. fit, fashion wardrobe advice and suggesting additional items)
• Actively participate in all store-related meetings, working towards exceeding sales and service performance goals set by store management
• Operate the store consistently with the prescribed company policies and procedures for the store.
• Provide ideas to grow and improve the business. This may include ideas for merchandising, staffing, floor displays, store fixtures, advertising, promotion, hours of operation or any other ideas which may improve and grow the business.
• Safeguard the assets of the store:
  • Maintain the integrity of the inventory.
  • Prevent inventory shrink to the extent reasonable and appropriate.
  • Assist in performing cycle counts, and a year-end comprehensive physical inventory.
  • Open/close registers and store in the absence of the manager or assistant manager.

Qualifications:

• You have a high school diploma or equivalent.
• You have 2+ years retail experience customer and sales experience customer and sales experience
• You have initiative and self-assurance to be able to approach and sell customers comfortably.
• You demonstrate a high level of dedication, commitment and initiative to operate a store dependably and with minimal supervision or direction.
• You have the ability and comfort level to operate with an automated point of sale system.
• You have the detail orientation necessary to safeguard the assets of the store. This includes cash reconciliation and inventory management.

Additional Requirements:

• Lift and/or move up to approximately 50 pounds frequently
• Bending/stooping/kneeling required frequently
• Climbing ladders occasionally
• Routine standing for duration of shift (up to 8 hours)
• Ability to work varied hours and days including nights, weekends and holidays as needed

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1-888-725-1899.

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