Job Description

Veterinary Practice Manager

Brooklyn, NY

Northside Veterinary Clinic is seeking a full-time Practice Manager.

Salary: $100,000 - $120,000 per year, determined by the candidate's skills, experience, and qualifications. Eligibility for up to 15% performance-based annual bonus.

Schedule: Full-time, salaried position (approx. 40 hours per week). Typical schedule Monday through Friday, with occasional after-hours meetings and Saturdays. Flexibility and discretion in creating a schedule.

Retention Bonus: $5,000 retention bonus awarded upon completion of two years of service (paid on the second-year anniversary).

Benefits:

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• All the benefits you deserve —medical, dental, vision, and retirement.
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.

What to Expect

As you join our mission of "Healing Those That Heal Us," expect to provide leadership and structure to our team of veterinarians, technicians, and support staff.

With a firm understanding of the veterinary industry, and prior experience overseeing hospital operations, you'll be responsible for leading with clarity, managing multiple priorities, and contributing directly to the ongoing excellence and improvement of the hospital and the patients we care for.

Who are we looking for?

• Core qualities:
• Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving
• Independent leader looking for opportunity to take ownership of work and lead by example
• Team approach – puts the team / community first and thrives in a collaborative environment
• Drives results – identifies opportunity areas, develops action plan and executes
• Effective time management, organization, multi-tasking and attention to detail
• Strong communication and conflict resolution skills with staff and clients
• Passionate about great customer service
• Comfortable with computers and software (e.g., Teams, Microsoft Office, Slack, etc.)
• Must have strong capabilities in: balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team.
• Previous management experience in a veterinary setting is required.

Requirements & Responsibilities:

• Oversee day-to-day operations in collaboration with Partner Doctors, Medical Director, and Operations Director, with a primary focus on operational excellence, including:
• Manage scheduling of staff, including veterinarians, technician, and support personnel, to ensure adequate coverage and efficient workflow.
• Collaborate with veterinarians and technicians to ensure high standards of patient care and treatment.
• Monitor and improve patient flow and clinic efficiency to minimize wait times and enhance the client experience.
• Develop and implement client retention and outreach programs to enhance client engagement and loyalty.
• Develop and execute marketing and promotional strategies to attract new clients and promote hospital services.
• Build and maintain relationships with clients, community organizations, and referral partners.
• Represent the hospital at community events and participate in outreach activities to enhance the hospital's reputation.
• Personnel management (e.g., hiring, training, development, performance mgmt. and resolution of staff conflicts)
• Oversee inventory management, including ordering and stocking of medical supplies and equipment.
• Prepare financial reports and analyze performance metrics to identify areas of improvement.
• Develop and manage the hospital's budget, including monitoring expenses and revenue to ensure financial stability.
• Oversee billing and payment processing, including managing insurance claims and handling client accounts.
• Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience.
• Conduct performance evaluations and provide feedback to staff to promote professional development and improve performance.
• Ensure proper maintenance and cleanliness of the hospital's facilities and equipment.
• Ensure exceptional client service and satisfaction by overseeing front desk operations, including appointment scheduling, check-in/check-out procedures, and client communication.
• Address and resolve client complaints and concerns with empathy and professionalism.
• Demonstrate initiative in balancing the needs of both the business and the staff.

About Us – Northside Veterinary Clinic:

Established in 1997 as Williamsburg, Brooklyn's first integrative veterinary clinic, Northside Veterinary Clinic was founded with the philosophy that all patients should be treated with respect, kindness, and understanding. We are a full-service, state-of-the-art animal hospital with an emphasis on wellness and preventative healthcare for companion animals of all ages.

Our team of four skilled doctors, led by family team of Dr. Daniel Leiman, Dr. Barbara Eisner and Dr. Stacey Leiman, have 30+ years of experience providing personalized and compassionate veterinary care to the Brooklyn community. At Northside Veterinary Clinic, we strive to combine our extensive experience and modern medicine practices to best serve our clients by providing first-rate pet care.

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